ICT Officer
Hours: Full-time (38 hours per week)
Limited Term: Up until 3 January 2027, with the possibility of an extension
About the Us
Whitehorse Manningham Libraries (WML) delivers high-quality library services to the communities of Whitehorse and Manningham. We operate multiple branch libraries across the two member councils and provide a wide range of digital and online services to support our diverse communities.
About the Role
We are seeking a motivated and customer-focused experienced ICT Officer to join our ICT team up until 3 January 2027, with the possibility of an extension. This role provides first and second level ICT support to staff and assists in the operation, maintenance and continuous improvement of the organisation’s ICT environment.
This is an excellent opportunity for an ICT professional who enjoys hands-on technical work, problem-solving and supporting users in a dynamic, community-focused organisation.
Key Responsibilities
- Provide responsive, customer-focused first and second level ICT support to staff across the organisation.
- Support the configuration, installation, maintenance and upgrade of computers, peripherals and audiovisual equipment.
- Assist with the administration and operation of networks, file servers, application servers and core systems.
- Participate in the organisation’s ICT device upgrade and software deployment programs, including patches and security updates.
- Maintain accurate ICT documentation, asset records and service desk information.
- Assist with ICT projects and other duties as required within the ICT Department
Skills, Knowledge and Experience
Essential
- Demonstrated experience providing ICT support in a medium-sized, multi-user network environment.
- Sound knowledge of ICT infrastructure, desktop environments, hardware, software and peripherals.
- Experience with Microsoft/Entra Ensuite, modern desktop and collaboration tools.
- Strong troubleshooting, problem-solving and customer service skills.
- Ability to work independently while contributing effectively as part of a team.
- Well-developed verbal and written communication skills.
Desirable
- Secondary or tertiary qualification in computing and/or relevant industry certifications.
- Experience with device management, software deployment and endpoint security tools.
- Experience supporting multimedia and audio-visual systems.
Additional Requirements
- Valid Victorian Driver’s Licence.
- Ability to undertake occasional evening or weekend work if required.
- Appointment is subject to a satisfactory National Police Check and Working with Children Check.
What We Offer
- A supportive and collaborative team environment.
- The opportunity to work across multiple sites and contemporary technologies.
- A meaningful role supporting services that benefit the local community.
- Purchased leave arrangements and carry-over arrangements from the Local Government sector.
How to Apply
Applications should include the following:
- A cover letter addressed to the CEO outlining why you are the right applicant for the role
- A resume outlining your experience
- Apply via the link provided
All candidates will be required to undertake background and probity checks including an Interview, Reference Checks, a Criminal Record Check and Working with Children Check prior to commencement.
Whitehorse Manningham Libraries (WML) is committed to the safety and wellbeing of children and young people and to operating in a manner that complies with its obligations under the Child Wellbeing and Safety Act 2005 and the Victorian Child Safe Standards. WML promotes an organisational culture that embeds child safe practices and expects its staff to perform their roles and engage with the community in a manner that is consistent with its child safe practices. To guide expected standards of child safe behaviours of all staff, WML has an Employee Code of Conduct and Child Safety Policy.
As part of the appointment process, WML may undertake appropriate child safety pre-screening checks of candidates. This may include asking child safety-related questions during interview and/or requiring proof of a valid Working with Children Check prior to commencement.
WML welcomes applications from all interested candidates including from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds and people with disabilities.